§ Voice agents / AI receptionist
AI receptionist that answers, books, and routes every call.
An AI receptionist is an inbound-focused AI voice agent that answers every call, greets the caller, answers questions from your knowledge base, books or reschedules on your calendar, and transfers the caller to a human when needed. Vanie AI runs one 24/7 across 8 Indian languages — so no booking is lost to a busy line or an after-hours call.
What it handles on every call
Answers every call
Picks up on the first ring, 24/7 — no hold music, no missed call after hours or during a rush.
Answers from your KB
Hours, location, services, pricing, policies — pulled live from your knowledge base (kb_search), not a static menu.
Books on your calendar
Checks live availability and books, reschedules, or cancels on Google Calendar, Outlook / Microsoft 365, or Cal.com during the call.
Routes to a human
Connects the caller live to the right person on request, on a regulated topic, or on frustration — to a single number or a routed set (for example front desk vs billing).
Who runs an AI receptionist
Clinics and hospitals (see healthcare), salons and spas, real-estate teams (see real estate), and any service business where a missed call is a missed booking. It runs alongside your front desk, picking up overflow, after-hours, and holiday calls so nothing goes to voicemail.
24/7 and multilingual
The same receptionist answers at 3am as at 3pm, in 8 Indian languages, with mid-call code-switching. It never takes a break, never forgets a policy, and books straight onto the calendar your team already uses.
Frequently asked questions
- What does an AI receptionist do?
- It answers inbound calls 24/7, greets the caller, answers common questions from your knowledge base, books and reschedules appointments on your calendar, takes messages, and transfers to a human when needed — so the front desk never misses a call.
- Can it book and reschedule appointments?
- Yes. The Vanie AI receptionist checks live availability and books, reschedules, or cancels on Google Calendar, Outlook / Microsoft 365, or Cal.com during the call, then confirms by WhatsApp or SMS.
- Which languages can the receptionist handle?
- It speaks 8 Indian languages — Hindi, Tamil, Telugu, Marathi, Kannada, Bengali, Gujarati, Malayalam, and English — and switches language mid-call to match the caller.
- What happens when a call needs a human?
- You define the triggers — a specific request, a regulated topic, or caller frustration — and the agent says a short hand-off line and connects the caller to the right person. The full call is recorded, with the transcript and a summary written up afterward.