§ Solutions / Healthcare
AI voice for healthcare clinics.
Vanie AI handles appointment reminders, prescription confirmations, and lab-result callbacks for clinics with DPDP-aligned, audit-logged calls.
Why clinics choose Vanie AI
DPDP-aligned
Encrypted, audit-logged, with PII redaction and right-to-erasure tracking. Workspace-scoped — your patient data never leaves your tenant.
Reminders that show up
24h, 2h, and same-day reminder cadence. Confirm, reschedule, or cancel — written back to your EMR or calendar (Google Calendar, Outlook, or Cal.com) in seconds.
Refill + adherence
Check chronic-care adherence. Trigger a refill, route to the prescribing doctor when dosage questions come up.
Intake before the visit
Collect symptoms, history, insurance — formatted into your intake template so the clinician walks in with context.
How it works
- 01
Connect calendar + systems
OAuth into Google Calendar, Outlook / Microsoft 365, or Cal.com, and wire your EMR through HMAC-signed webhooks. Vanie AI reads appointments and writes back confirmations in real time.
- 02
Configure the protocols
Pick reminder cadence, language-per-patient, PHI authentication rules, and escalation paths. Templates included for OPD, dental, dermatology, IVF, and chronic care.
- 03
Launch with a clinician review
Run a 50-call shadow batch. Your clinician reviews transcripts, approves the script, then Vanie AI takes the whole queue.
Use cases inside the clinic
Appointment reminders
Three-touch reminder flow with one-tap reschedule — built to claw back the appointments no-shows would otherwise cost you.
Prescription confirmation
Confirm the patient got the script, understands the dosage, and has refills available. Flag non-adherence to the prescriber.
Lab-result callbacks
Read routine results after authentication, schedule a clinician call for anything sensitive. Always logged.
Post-discharge follow-up
Day 2, day 7, and day 30 check-ins. Detect red-flag symptoms and escalate immediately.
Insurance verification
Verify policy, copay, and coverage before the visit — no front-desk phone tag.
Vaccine + screening recall
Annual screenings, flu shots, immunisation gaps — proactive outbound that fills a packed schedule.
Pricing for clinics
Single-doctor clinics start on Growth (₹1,999/mo, 2,200 credits ≈ 290 minutes of voice). Multi-doc clinics fit on Business (₹4,999/mo, 6,000 credits ≈ 800 minutes — enough for ~80 patients/day of reminder + intake calls). Hospital groups run on Scale or Enterprise with DPDP-aligned retention and audit logging. All prices + 18% GST. See full pricing.
Frequently asked questions
- Is Vanie AI DPDP-aligned for clinic calls?
- Vanie AI runs on a DPDP-aligned, audit-logged stack. Call recordings and transcripts are encrypted in transit and at rest, scoped to your workspace, and never used to train shared models. DPDP-aligned consent capture, PII redaction, retention controls, and right-to-erasure tracking are built in.
- Can the AI agent read lab results or PHI?
- Yes, with patient authentication. Vanie AI verifies date of birth + record number before disclosing any PHI. For sensitive results (oncology, mental health), the agent books a callback with a clinician instead of reading the result.
- Which clinic systems does it integrate with?
- Bookings sync with Google Calendar, Outlook / Microsoft 365, or Cal.com, and CSV import/export is built in. Everything else connects through HMAC-signed webhooks to your own EMR or systems, plus a built-in CRM (Customer 360) for patient profiles, notes, and tags.
- How does it handle medical emergencies on a call?
- Vanie AI detects emergency intent (chest pain, severe bleeding, suicidal ideation) on the first turn and immediately routes to your on-call clinician line or local emergency services, with the transcript surfaced as a high-priority alert.
- What languages does it speak with patients?
- Hindi, Tamil, Telugu, Marathi, Bengali, Kannada, Malayalam, Gujarati, and English. The agent picks up the patient’s preferred language from your EMR or asks on the first call.