§ Voice agents / Outbound
Outbound AI calling agent for campaigns at scale.
An outbound AI calling agent dials a contact list and holds a real spoken conversation — qualifying leads, confirming appointments, collecting payments, or running surveys. Vanie AI dials from a CSV, form, or API, scrubs DND/NCPR before every call, and stays inside the TRAI 10am–9pm window, across 8 Indian languages.
From a list to live calls
- 01
Load contacts
CSV upload, a form, or the API. Map fields and pick the agent and script.
- 02
Scrub + schedule
DND/NCPR scrub runs before dialing; calls are scheduled inside the 10am–9pm TRAI window.
- 03
Dial, talk, measure
The agent calls, converses, and logs every outcome to the dashboard and your CRM.
What outbound campaigns run
Lead qualification
Dial fresh leads in seconds, qualify against your criteria, and book the demo or hand a hot lead to a closer.
Appointment reminders
Confirm, reschedule, or cancel — and write the result back to your calendar the moment the call ends.
Payment reminders
Polite, TRAI/DLT-compliant reminders with a one-tap payment link sent during the call. Disputes escalate to a human.
Surveys + NPS
Run post-purchase surveys with branching follow-ups; capture verbatims and score sentiment in real time.
Win-back campaigns
Re-engage dormant customers with an offer that adapts to the objection raised on the call.
Delivery / COD confirmation
Verify COD orders before dispatch to cut return-to-origin, and confirm delivery windows.
Frequently asked questions
- How do I launch an outbound calling campaign?
- Upload a contact list as CSV, push leads via the API, or connect a form. Pick the agent and schedule, and Vanie AI dials, talks, and logs the outcome of each call. Concurrency scales automatically.
- Is outbound calling TRAI / DND compliant?
- Yes. Every number is scrubbed against NCPR/DND before it is dialed, calls are restricted to the 10am–9pm window, DLT-registered content is used, and a consent/recording preamble plays — all logged with an audit trail.
- Can it update my CRM after the call?
- Yes. The agent calls your REST APIs and signed webhooks during and after the call to write outcomes, notes, and next steps, and the post-call analytics (sentiment, intent, action items) are available by webhook and API.
- What does it cost per minute?
- Voice-agent calls bill from ₹5.5/min base (5 credits call + 0.5 recording), with optional post-call extraction adding 2 credits/min for ~₹7.5/min all-in — bundled, in INR. See the pricing page for plans.