§ Solutions / E-commerce
AI voice for e-commerce stores.
Vanie AI reduces COD return rates with verification calls, recovers abandoned carts, and answers product questions in 8 Indian languages.
Why D2C brands ship Vanie AI
COD verification
Dial within 5 minutes of order. Confirm intent, PIN, address. Auto-cancel ghost orders before shipping.
Cart recovery
Outbound call to high-AOV abandoned carts with a contextual discount or COD switch.
Returns triage
Talk to the buyer before approving a return. Offer exchange or partial refund to reduce reverse logistics.
8 Indian languages
Hindi, Tamil, Telugu, Marathi, Bengali, and 3 more — meets buyers in their language across tier 2 and 3 cities.
How it works
- 01
Plug into Shopify
One-click connect to Shopify, WooCommerce, or Magento. Vanie AI reads orders, abandoned checkouts, and returns events in real time.
- 02
Pick a playbook
COD verification, cart recovery, returns triage, WISMO support — start with one playbook, add the rest in a dropdown.
- 03
Watch the funnel
Live dashboard for verified orders, recovered revenue, and reduced RTO. Pipe events back to Shopify tags or your CDP.
Use cases across the funnel
COD intent verification
Filter fake orders before they ship. Auto-cancel ghost orders, capture pre-paid switches.
Abandoned cart calls
High-AOV carts dialled in 30 minutes. One question, one offer, one-tap payment link.
Order status + WISMO
"Where is my order" calls answered from your shipping data — no human agent needed.
Return + exchange triage
Talk to the customer first. Offer exchange, partial refund, or store credit before logistics is dispatched.
Subscription renewal
Outbound renewal nudge with a one-tap renew link. Recover lapsing customers before they leave.
Review collection
Day-7 post-delivery call. Verbatim review captured and pushed to your product page.
Pricing for e-commerce stores
Most D2C stores sit on Growth (₹1,999/mo, 2,200 credits ≈ 290 verified COD calls) or Business (₹4,999/mo, 6,000 credits ≈ 800 calls). Per-call ROI shows up on day one — typical store recoups the subscription with the first 200 verified orders. All prices + 18% GST. See pricing.
Frequently asked questions
- How does the COD verification call work?
- When a Cash on Delivery order is placed on your Shopify / WooCommerce / Magento store, Vanie AI dials the buyer within 5 minutes, confirms the order details and PIN, and writes the verification status back to the order. Unverified orders are auto-cancelled or held for review.
- Does this reduce my RTO / return rate?
- That is exactly what it is built for. Vanie AI COD verification catches duplicate orders, wrong addresses, and intent-to-cancel before the package leaves the warehouse — the main drivers of return-to-origin. Track your own RTO before and after to measure the impact on your catalogue.
- Can it recover abandoned carts?
- It does. Vanie AI dials high-value abandoned carts (~₹2,500+) within 30 minutes, asks one open question about the hesitation, and offers a contextual discount or COD switch via a payment link sent during the call.
- Which platforms does it integrate with?
- Native integrations with Shopify, WooCommerce, Magento, Unicommerce, Shiprocket, Razorpay, and Pickrr. Custom webhooks for anything else.
- Does the agent answer product questions during the call?
- Yes. Upload your catalogue, FAQ, sizing chart, and return policy. The agent answers product, shipping, and refund questions — and offers a callback for anything it cannot resolve.